Pritchard Orthodontics

Reviews

  Reviews with the check are verified by our practice to be from our patients.

Review of treatment

They did really good with my braces and even helped me get them off faster than originally planned


Very Disappointed

I had my braces done by Dr Pritchard senior over 13 years ago, and he was an amazing guy. Most of my family and extnded family got our braces done from him. I recently brought my daughter in for an evaluation with Dr. Pritchard's son, who took over the practice, and I was less than impressed. He definitely is not as nice as his dad was. We waited for over 30 minutes in an evaluation room, and when he finally came in he was rude, unfriendly, and never apologized for making us wait. He spent maybe 12 minutes with us and was gone again. It was clear that he did not care about us being there. When he talked with us he was very arrogant and I found his tone very demeaning. His patient care coordinator was very pushy and rude as well. I am not sure about the changes that were made in the office, but they are not good ones. All the care coordinator could talk about was money and how soon she could get us to start. Weeks following my daughters appointment, I received 3 phone calls from the patient care coordinator wanting to talk about money and how soon we could start. I felt like we were at a car dealership. I told her that If I wanted to go forward with braces I would call her. We have decided to go with another orthodontist in Battle Ground, where all of the office staff is friendly and not pushy, and the orthodontist is not rude or arrogant and only cares about money. My suggestion-update your old website, and go through customer service training as a staff.


Orthodontist

I’m happy I had Dr.Pritchard and his team of kind caring people working on my teeth. They take the time to get to know you, not just as a patient, but as a person and friend. I would highly recommend.


Ortho

I was always welcomed and felt at home. Thank you Tyler for keeping me on track and letting me have a great smile. Also thanks to all the nurses for their steady hands and warm hearts!


Braces

I loved how they made sure my teeth were perfect before they took them off. The staff here is super nice and friendly! My teeth look amazing!


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Office Info

Pritchard Orthodontics

Website: http://pritchardortho.com

411 W. Main St.
Battle Ground, WA 98604
Phone: (360) 667-4111


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